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Shipping

Last updated: 8 October 2026

Free shipping on every order.

1. Where we ship

We ship worldwide, including Switzerland, all EU countries and others.

All available countries are shown at checkout. If your country is not listed, we cannot ship there at the moment.

2. Processing time

Every jacket is prepared individually for your order. Processing takes 1 to 3 business days after your payment is confirmed.

During busy periods (new drops, Black Friday, Christmas), processing can take a little longer.

Business days are Monday to Friday, excluding Swiss public holidays.

3. Delivery time

Estimated delivery times after dispatch:

Switzerland, Germany, Austria: 6 to 9 business days
Other EU countries: 7 to 12 business days
Rest of the world: 7 to 15 business days

So in total, most orders to Switzerland, Germany and Austria arrive 8 to 14 business days after you order.

All delivery times are estimates. Carriers, customs checks, weather or peak seasons can cause delays.

Ordering a gift? For delivery before Christmas, please order by 8th December.

4. Customs and taxes

Switzerland and EU countries: all customs duties and import taxes are already included in your price. You will not pay anything extra on delivery.

Other countries: local customs duties, taxes and handling fees may apply. These are set by your country, are not included in our prices, and are paid by the recipient.

If you refuse a parcel because of customs charges, the costs this causes (return shipping and fees) may be deducted from your refund.

5. Tracking

You will receive:

  • An order confirmation email right after your order
  • A shipping email with your tracking number and link once your order has shipped

It can take 2 to 4 days after dispatch before the first tracking update appears. International parcels may also pause for a few days while clearing customs. This is normal.

No confirmation email? Please check your spam folder first, then contact us.

6. Delivery and missing parcels

Your parcel is delivered to the address you entered at checkout. Risk passes to you when the parcel is delivered. If you ask the carrier to leave it at a safe place (doorstep, neighbor, parcel box), it counts as delivered at that moment.

If your parcel seems delayed or lost:

  1. Check your tracking first, keeping the 2 to 4 day first-scan window and customs pauses in mind.
  2. If there has been no update for 10 business days, or your order has not arrived 20 business days after ordering, contact us with your order number.
  3. We will open an investigation with the carrier and keep you updated. If the parcel is confirmed lost, we send you a replacement or a full refund.

7. Wrong address or parcel not collected

Please check your address carefully, including street and house number. If you notice a mistake, contact us immediately. We will try to correct it before dispatch but cannot guarantee it.

If a parcel comes back to us because of a wrong or incomplete address, or because it was refused or not collected, we can:

  • Ship it again to a corrected address, for an additional shipping fee, or
  • Refund your order, minus the shipping and handling costs this caused

We are not responsible for parcels delivered to an incorrect address you entered.

8. Damaged parcels

Please check your parcel when it arrives. If it is visibly damaged or opened, you can ask the carrier to record the damage.

If your item is damaged, contact us within 14 days of delivery with:

  • Your order number
  • Photos of the outer packaging, the shipping label and the product

We will replace the item or refund you at no cost.

9. Split shipments

If you order several items, they may arrive in separate parcels. You will not pay extra shipping for this.

10. Shipping restrictions

We may not be able to deliver to some addresses, for example PO boxes, military addresses or very remote areas. If we cannot ship to your address, we will contact you and either find another solution with your agreement or cancel and fully refund your order.

11. Returns

Returns are handled according to our Returns and Refunds policy.

12. Contact

RYZALP Kradolfer
Esplanade Kongresshaus 7
2502 Biel/Bienne
Switzerland
Email: mkldgtl@gmail.com
Phone: + 41 78 232 98 47 (WhatsApp only)